Thank you for choosing RK Fitmom for your waist trainer needs. We want you to be completely satisfied with your purchase, and to ensure a smooth shopping experience, please review our Returns & Refund Policy outlined below:

Exchanges:

We understand that finding the perfect fit is essential, which is why we offer exchanges for waist trainers within 7 days of the original purchase date. If you wish to exchange your waist trainer for a different size or style, please adhere to the following guidelines:

The waist trainer must be unused, unworn, and in its original condition with all tags and packaging intact.

You are responsible for any shipping or handling fees associated with the exchange process.

Exchanges are subject to product availability. If the requested size or style is unavailable, we will provide you with alternative options or credit.

Refunds:

We do not provide refunds for waist trainers. If you believe your waist trainer is defective or there was an error in your order, please contact our customer service within 7 days of receiving the product. We will evaluate the situation and provide further instructions on how to proceed.

Return Process:

To initiate an exchange or report a defect/error, please follow these steps:

• Contact our customer service team within 7 days of receiving your waist trainer, providing your order details and reason for the exchange or refund request.
• Our customer service representative will guide you through the return process and provide you with a return authorization number (RMA) if applicable.
• Pack the waist trainer securely in its original packaging along with any accessories and the RMA number (if provided).
• Ship the package to the address provided by our customer service representative. We recommend using a trackable shipping method to ensure the safe arrival of the return.
• Once we receive the returned item and verify its condition, we will process the exchange or refund accordingly.

Non-Exchangeable Items:

• For hygiene reasons, we cannot accept exchanges or returns on waist trainers that have been worn, used, or are not in their original condition. Additionally, items purchased on sale or as part of a promotional offer may have different exchange or refund policies, which will be clearly stated at the time of purchase.

If you have any questions or need further assistance regarding our Returns & Refund Policy for waist trainers, please reach out to our customer service team at 061 524 6263 or info@rkfitmom.co.za. We are dedicated to providing excellent support and ensuring your satisfaction.

Please note that this Returns & Refund Policy is subject to change without prior notice. We recommend checking our website for the most up-to-date information.